For us small business owners (and probably others too) the upcoming Google Voice looks to be a revolution in the functionality of phones. It is going to be interesting to see how the established phone companies respond particularly since my understanding is that the service is free.
Read this link to learn more about Google Voice. Here is how Google describes their service:
“Google Voice is a service that gives you one number for all your phones, voicemail that is easy as email, and many enhanced calling features like call blocking and screening, voicemail transcripts, call conferencing, international calls, and more”